Penn State Adobe Connect FAQ
Q: Who can use Adobe Connect?
A: Adobe Connect can be used by anyone with a Penn State Access Account (faculty, staff, and students) or Friends of Penn State Account (https://fps.psu.edu/mkuser/index.html).
Q: What machines have Adobe Connect installed on them?
A: Machines with a current Web browser should be capable of running Adobe Connect.
Q: Does I-Tech lend equipment (headsets, microphones, cameras, etc.) for Adobe Connect to University Libraries faculty and staff?
A: No. It’s a good idea to order your own so that you have it whenever you need it. (It’s fairly inexpensive.)
Q: What do I need to do to host an Adobe Connect session?
A: University Libraries faculty and staff can sontact one of the designated University Libraries Adobe Connect Meeting Creators listed at https://intranet.libraries.psu.edu/home/itech/training/tutorials/adobeconnectadmins.html.
Q: Can I reuse a meeting room (URL) for a later session? What if I want to make another recording?
A: Yes. You can use the same meeting room for a later session. Recording URLs are not the same as meeting URLs.
Q: Can MediaSite Live capture a remote presenter on Adobe Connect?
A: Yes. Make sure you do the following:
- Don’t use wireless internet connections. (Wireless may get bogged down by audio/video.)
- Have someone on site to keep the screen from hibernating.
- Have the person on site field the questions to the presenter through Adobe Connect’s chat.
Q: Where can I get training on Adobe Connect?
A: The following resources are available for Adobe Connect training:
- Users Guide: http://meeting.psu.edu/users
- Lynda.com: https://shib.lynda.com/Shibboleth.sso/InCommon?providerId=urn:mace:incommon:psu.edu&target=https://shib.lynda.com/InCommon
- ITS Training: https://register4its.psu.edu/catalog (https://register4its.psu.edu/catalog/rss.asp?Area=10 ---via RSS feed)
Q: Whom can I contact for support?
A: ITS HelpDesk (http://helpdesk.psu.edu) is available for 24/7 support. I-Tech can help University Libraries faculty and staff with your on-site issues during the workday.