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Penn State Adobe Connect FAQ

Added by LAURA NICOLE MASSARO KAUFFMAN , last edited by LAURA NICOLE MASSARO KAUFFMAN on Feb 18, 2010 17:56


Penn State Adobe Connect FAQ

Q: Who can use Adobe Connect?
A: Adobe Connect can be used by anyone with a Penn State Access Account (faculty, staff, and students) or Friends of Penn State Account (https://fps.psu.edu/mkuser/index.html).

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First-time Friends of Penn State (FPS) Penn State Adobe Connect users must go to http://meeting.psu.edu/login to login before attending any Adobe Connect sessions.

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Q: What machines have Adobe Connect installed on them?
A: Machines with a current Web browser should be capable of running Adobe Connect.

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For more details on the specific requirements, see http://meeting.psu.edu/requirements

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Q: What do I need to do to participate in an Adobe Connect session?
A: See http://meeting.psu.edu/quickstart
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Q: Does I-Tech lend equipment (headsets, microphones, cameras, etc.) for Adobe Connect to University Libraries faculty and staff?
A: No. It’s a good idea to order your own so that you have it whenever you need it. (It’s fairly inexpensive.)

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Recommended equipment can be found here: http://meeting.psu.edu/camera

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Q: What do I need to do to host an Adobe Connect session?
A:  University Libraries faculty and staff can sontact one of the designated University Libraries Adobe Connect Meeting Creators listed at https://intranet.libraries.psu.edu/home/itech/training/tutorials/adobeconnectadmins.html.

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See http://meeting.psu.edu/hosts for more instructions on hosting.

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Q: How do I record an Adobe Connect session?
A: See http://meeting.psu.edu/recording.
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Q: Can I reuse a meeting room (URL) for a later session?  What if I want to make another recording?
A: Yes.  You can use the same meeting room for a later session.  Recording URLs are not the same as meeting URLs. 

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For more information see http://meeting.psu.edu/recording.

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Q: Can MediaSite Live capture a remote presenter on Adobe Connect?
A: Yes. Make sure you do the following:

  • Don’t use wireless internet connections. (Wireless may get bogged down by audio/video.)
  • Have someone on site to keep the screen from hibernating.
  • Have the person on site field the questions to the presenter through Adobe Connect’s chat.

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Q: Where can I get training on Adobe Connect?
A: The following resources are available for Adobe Connect training:

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Q: Whom can I contact for support?
A: ITS HelpDesk (http://helpdesk.psu.edu) is available for 24/7 support.  I-Tech can help University Libraries faculty and staff with your on-site issues during the workday.

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Please make sure you test your equipment and sessions in advance either in the meeting room set up for you or in the test meeting room at https://breeze.psu.edu/testmeetingroom.

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