TSM Backup Documentation

We will keep TSM documentation in this article and update it on a regular basis.  The Pics in this  are thumbnails and you will see the full image if you click on them.
TSM Presentation - Tech Update May 11, 2010

What is TSM and how does it work?

Penn State runs the Tivoli Storage Manager (TSM) as the central backup system. This system has a server which accepts backups from a client on your desktop and writes these to tape. The server is responsible for scheduling the backups as well as tracking and recovering your files. The client consists of a service that runs on your client, a graphical user interface and a command line interface. The client service called TSM client scheduler continuously runs on your machine and checks with the server to see when backups are scheduled.

Advantages over ntbackup to fileserver

• Will save and gram vide easy access to files beyond 1 week
• Will take a backup once a day instead of once a week
• Will balance the backup schedule across all clients based on current usage and future schedules
• Client interface pvides direct access to backups with no need to connect to the file share and open the backup file
• Backup does not run as your user account and does not store your account password

Set Your TSM Password (for Windows or Mac)

Go to https://portal.psu.edu and click the Login button. Login with your PSU access ID and Password (Thumbprint screen)

Once you login select the "Add Channels" tab in the upper right-hand corner.

On the Add Channels screen under Categories, change the selection to "Information Technology," select the "TSM Backup Services Channel," and then click on "Add". Once added, click the "Save" button

After you save your TSM Backup Services Channel save the Layout by clicking on "Save".

(The above step added the TSM Backup Services Channel to your portal space)

Next, click on "Change Passwords for TSM nodes" (Account Supervisors and Technical Contacts only)   (YOU ARE THE SUPERVISOR FOR YOUR ACCOUNT and DLT is the Technical Contact)

You will want to select your NodeName (e.g, abc123.psul.psu.edu) - it should turn blue when selected (see pic below) - and then type a password that is between six and fourteen characters in length (DO NOT USE YOUR ACCESS ACCOUNT PASSWORD). Then select "Change Password".

If you do not see your NodeName (e.g, acb123.psul.psu.edu), your TSM account was not setup. If you were previously backing up to Roo, please contact the DLT Service Desk.

TSM Mac Instructions

Here are instructions for TSM on Windows computers:

Check installed software

1. Go to Start->All Programs->Tivoli Storage Manager
   1. Ensure you see Backup-Archive command line and Backup-Archive GUI

Run manual backup

• Note this only needs to be done the first time you configure TSM. After this has been configured, your computer will automatically backup your files. However, you can always perform these steps for a manual backup at any time.

1. Go to Start->All Programs->Tivoli Storage Manager->Backup-Archive Command Line
2. If this is the first time you have run this you will be prompted for your userid or nodename and will see <username.psul.psu.edu>:  (if this is not your first time and you are not prompted go to step 6.)
3. DO NOT enter a userid or nodename just click enter
4. At the next prompt it will ask you for your password
5. Enter your password you created in your portal TSM page
6. Type in "incremental" (no quotes) and then hit "enter"
   

Check TSM client scheduler is running

1. The TSM client scheduler is responsible for scheduling and executing your backup. If it is not set to Automatic, your backup will not happen. To check the service follow these steps.
   1. Right click on My Computer and select Manage
   2. Select Computer Management->Services and Applications->Services
   3. Look for the service TSM Client Scheduler
   4. Ensure it is set to Automatic

Check to see when the last backup was run

1. Go to Start->All Programs->Tivoli Storage Manager->Backup-Archive Command Line
2. Run the command query filespace
   
3. Look at the time stamp on the \\machinename\C$ (in this example the backup was last run at 2PM on May 7th)
   

Check to see when the next backup is scheduled to run

NOTE: The backups schedule is still being finalized. If you run the "query schedule" command, you will see the following error "there are no schedules associated with this node." This error is expected. Once the schedule has been finalized, you will be able to see the date/time of your last backup.

1. Go to Start->All Programs->Tivoli Storage Manager->Backup-Archive Command Line
2. Run the command query schedule
   
3. Look at the next excution line to see the time before the next backup will run (In this example, the backup will run 8 hours and 7 mins from the time the command was last run)
   
4. If there no schedule returns, please contact the Digital Library Technologies helpdesk

Check TSM space usage

1. Back to the TSM Portal - https://portal.psu.edu/
   
2. Select Show daily storage usage of TSM nodes
   

Restoring a file

1. Go to Start->All Programs->Tivoli Storage Manager->Backup-Archive GUI
   
2. Once the GUI (Graphical User Interface) opens select Restore
3. Select Nodes->NodeName->File Level->\\NodeName\C$->The file you want to restore
4. Click the restore button
5. Select Original Location
6. Click Restore
7. Once the client has finished, close out or "x" out of the application window

Getting TSM Going again after Windows 7 Life Cycle Upgrade

Step 1: Set Your TSM Password - you need to know it for the next step

Go to https://portal.psu.edu and click the Login button. Login with your PSU access ID and Password (Thumbprint screen)

Next, click on "Change Passwords for TSM nodes" (Account Supervisors and Technical Contacts only) (YOU ARE THE SUPERVISOR FOR YOUR ACCOUNT and DLT is the Technical Contact)

You will want to select your NodeName (e.g, abc123.psul.psu.edu) - it should turn blue when selected (see pic below) - and then type a password that is between six and fourteen characters in length (DO NOT USE YOUR ACCESS ACCOUNT PASSWORD). Then select "Change Password".

_If you do not see your NodeName (e.g, acb123.psul.psu.edu), your TSM account was not setup. If you were previously backing up to Roo, please contact the DLT Service Desk.

Remember this password for the next step. After that you can forget it as it will automatically change regularly.

Step 2: Set your TSM Node Name (again)

1. Go to Start->All Programs->Tivoli Storage Manager
   1. Click Backup-Archive GUI
      #When the program launches you will see this error:
      

1. 1. Click OK
   2. Then Click Yes on this next question
      

1. When the IBM TSM client opens click on Edit, then Client Preferences
   

1. Now change the Node Name from ChangeMe to your accessid.psul.psu.edu (ex. abc120.psul.psu.edu)
   

1. Click OK when you have changed the Node Name
2. Close the TSM console by clicking File, Exit
3. Go to Start->All Programs->Tivoli Storage Manager
   1. Click Backup-Archive GUI
4. Now when the TSM opens it will ask you for your TSM password (the one you just set at the portal).
   ## Enter TSM Password and click on Login.
5. When the TSM console opens you have finished the Node Name setup and can close the program

Step 3: Starting TSM Services

1. Click on the Start button, type in Services
   1. Right Click on Services and select Run with Privilege Guard (you will be asked for a reason)
      

1. When the services console opens find the TSM Client Scheduler and double click on it.
   

1. Now change the service from Manual to Automatic, click Start and the OK.
   

1. TSM is now set up and will run during your backup window.

TSM Restore Example

FAQ/Troubleshooting

My TSM client scheduler stops running every day

• When we pushed out the client scheduler we used a generic account.  In some instances after configuring the TSM client and starting the TSM service
  the TSM client scheduler will later crash and stop running.  In order to fix these the client scheduler needs reinstalled
• Prerequisites
  • You will need to know TSM password (if you have forgotten it simply go back to the portal and change it)

1. Go to Start->All Programs->Tivoli Storage Manager->Backup-Archive GUI
   
2. Once the GUI (Graphical User Interface) opens from the top menu Select Utilities->Setup Wizard
3. Once the Setup Wizard opens select Help me configure the TSM Client Scheduler and click Next and then click Next again
4. Select Remove a previously installed scheduler and click Next
   
5. Select your TSM Client Scheduler from the drop down and click Next
   
6. Click Apply
7. On the next screen Click Finish
8. From the top menu Select Utilities->Setup Wizard
9. Once the Setup Wizard opens select Help me configure the TSM Client Scheduler and click Next and then click Next again
10. Ensure Install a new or additional scheduler is selected (should be the only option) and click Next
11. Ensure the TSM Scheduler Name is TSM Client Scheduler and that Local Machine is selected and click Next
12. Ensure the Option File Name is set to C:\Program Files\Tivoli\TSM\baclient\dsm.opt and click Next
13. The TSM Authentication screen will come up verify your Node Name and Enter your TSM password (leave Contact the TSM Server to validate password checked)
14. Ensure The System account is selected and Automatically when Windows boots is selected then click Next
15. Click Next
16. Select Yes and Click Next
17. Click Apply
18. Click Finish
19. Go back and run a manual backup and check to see if your TSM Client scheduler is running and when your next backup is

The TSM Window flashes up and goes away

• Generally this is caused by your node name not being correctly set in your dsm.opt file.  To correct this you must double check your dsm.opt file

1. Next you will open notepad by clicking Start->All Programs->Accessories->Notepad
2. Click File open and browse to folder C:\Program Files\Tivoli\TSM\baclient
3. Set File Types to All Files
4. Select the dsm.opt file and click open.
5. Ensure the file has the word NodeName and then that the node name matches up with the node name you saw in the TSM portal page
6. In the example below the NodeName is mcc171.psul.psu.edu so the NodeName line should say

NodeName mcc171.psul.psu.edu