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The Importance of Project Closure

Projects have a beginning and an end!

Project Closure formally concludes the project phase of creating a new service or making a change to a service. It formalizes the customer's acceptance of the deliverables, and it acknowledges that the project has met its objectives.  Project Closure finalizes all project activities so that everyone can go on to the next thing. This is good sanity avoidance.

In addition, formally closing a project provides the following benefits:

  • A sense of accomplishment for everyone involved–and acknowledgement of these accomplishments
  • Recognition of the project team
  • Celebration
  • Learning opportunities

Who Participates in Project Closure?

The entire Project Team participates in reviewing and closing the project. This team includes representatives from the Service Management and Operations teams, sponsors, stakeholders, customers, and end users (don't forget accessibility- and usability-testing reports when thinking of end-user feedback into your closure documentation).

When using this template, revisit the Project Plan and review the project's goals and deliverables. Put these before your team in  Retrospectives or Lessons-Learned sessions, and gather their feedback. Don't forget your own assessment of the project.


Watch out for "but there is more to do" entanglements. These need to be addressed in a future project or in post-project activities that you, the project manager are not responsible for shepherding. 

Also watch out for the sticky factor: Once you manage a project, some stakeholders will forever consider the project to live on as "YOUR" project–this can come back to haunt you even years later! 

More Information on Project Closure


Examples of Project Closure Reports


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