(Provide the service name.)
(Provide the project title.)
(A brief description of the project is extremely handy. So come up with one.)
(Provide, or better yet, link to, the Business Case. See this Buisness Case template and instructions.)
We will provide [PRODUCT OR SERVICE] to [A SPECIFIC SET OF USERS] so that they can [FULFILL SPECIFIC NEEDS].
Our product/service will work better than [THE ALTERNATIVES] because [PRODUCT OR SERVICE'S UNIQUE SELLING POINTS].
(Link to your Team Documentation.)
Project Goals identify the final outcome of the project and are closely linked with the needs identified in the Business Case and Product Vision.
|Deliverables||Deliverables are the quantifiable goods or services that are provided upon the completion of a project.|
In Scope refers to the project's goals and deliverables, individuals/units affected, etc.
Out of Scope
Out of Scope refers to what the project will not deliver, the individuals/units not affected, etc.
Out of Scope for Now (Later)
Out of Scope for Now refers to what the service may deliver during a subsequent project
Assumptions are factors we believe to be true even though they are not confirmed to be true. They add risk to a project since they might turn out to be false.
Dependencies are internal or external factors that dictate the order in which tasks can be completed.
A Constraint is any factor that put limits on the project.
Success Factors are accomplishments necessary for the project to achieve its goals.
Schedule and Milestones
|Item/Phase||Milestone||Target Date||Status||Responsible Individual||Notes|
|SERVICE LEVEL MILESTONES FROM DATE - TO DATE|
Service Level Requirements (SLR)
Detailed definitions of customer needs; the SLR serves as the blueprint for designing a service and its associated SLAs
Service Description, Service Hours, Availability, Service Support, Service Level Manager, Standard Maintenance Window, Service Level Targets, Security and Continuity, Customer Responsibilities
Scope of Service, Service Performance Requirements, Division and Agreement of Responsibilities, Contact points, Communication, Reporting, Contract Review and Dispute Resolution, Cost, Change Management
A legally binding agreement between an IT service provider and an external supplier (third party). Contracts with suppliers 'underpin' Service Level Agreements (SLAs).
Operating Level Agreements (OLA)
Description of Service(s), Hours / Days on site, On call procedure, Maintenance window(s), Availability, Incident and Problem Management, Change/Request Fulfillment, Performance reporting, Price / Staffing
Service Level Agreement (SLA)
An agreement between an IT Service Provider and a Customer. The SLA describes the IT Service, documents Service Level targets, and specifies the responsibilities of the IT Service Provider and Customer.
|PROJECT LEVEL MILESTONES FROM DATE - TO DATE|
The link above takes you to the risk and opportunities matrix for the project.
The link above takes you to the decision making and change control process. It is also the home of the decision/change log.
The link above takes you to the Communication Plan. It also contains a log of all communication.
Project Sponsors / Project Approval