Skip to end of metadata
Go to start of metadata

Project Overview

Service Name 

(Provide the service name.)

Project Title

(Provide the project title.) 

Project Description

(A brief description of the project is extremely handy. So come up with one.)

Business Case

(Provide, or better yet, link to, the Business Case. See this Buisness Case template and instructions.)

Product Vision

We will provide [PRODUCT OR SERVICE] to [A SPECIFIC SET OF USERS] so that they can [FULFILL SPECIFIC NEEDS].

Our product/service will work better than [THE ALTERNATIVES] because [PRODUCT OR SERVICE'S UNIQUE SELLING POINTS].

Project Team

(Link to your Team Documentation.)



Project Scope

Project Goals

Project Goals identify the final outcome of the project and are closely linked with the needs identified in the Business Case and Product Vision.

 Deliverables  Deliverables are the quantifiable goods or services that are provided upon the completion of a project. 

In Scope

In Scope refers to the project's goals and deliverables, individuals/units affected, etc.

Out of Scope

Out of Scope refers to what the project will not deliver, the individuals/units not affected, etc.

Out of Scope for Now (Later)

Out of Scope for Now refers to  what the service may deliver during a subsequent project 

Project Assumptions

Assumptions are factors we believe to be true even though they are not confirmed to be true. They add risk to a project since they might turn out to be false.

Questions

 

Project Dependencies

Dependencies are internal or external factors that dictate the order in which tasks can be completed.

Project Constraints

A Constraint is any factor that put limits on the project. 

Success Factors

Success Factors are accomplishments necessary for the project to achieve its goals.

 


Schedule and Milestones

Item/PhaseMilestoneTarget DateStatus  Responsible IndividualNotes
SERVICE LEVEL MILESTONES FROM DATE - TO DATE
 

Service Level Requirements (SLR)

Detailed definitions of customer needs; the SLR serves as the blueprint for designing a service and its associated SLAs

    
 

External Specifications

Service Description, Service Hours, Availability, Service Support, Service Level Manager, Standard Maintenance Window, Service Level Targets, Security and Continuity, Customer Responsibilities

    
 

Internal Specifications

Scope of Service, Service Performance Requirements, Division and Agreement of Responsibilities, Contact points, Communication, Reporting, Contract Review and Dispute Resolution, Cost, Change Management

    
 

Underpinning Contracts

A legally binding agreement between an IT service provider and an external supplier (third party). Contracts with suppliers 'underpin' Service Level Agreements (SLAs).

    
 

Operating Level Agreements (OLA)

Description of Service(s), Hours / Days on site, On call procedure, Maintenance window(s), Availability, Incident and Problem Management, Change/Request Fulfillment, Performance reporting, Price / Staffing

    
 

Service Level Agreement (SLA)

An agreement between an IT Service Provider and a Customer. The SLA describes the IT Service, documents Service Level targets, and specifies the responsibilities of the IT Service Provider and Customer.

    
      
PROJECT LEVEL MILESTONES FROM DATE - TO DATE
      
      
      

 


 

Risks and Opportunities Template

The link above takes you to the risk and opportunities matrix for the project.

 


 

Decisionmaking and Change-Control Process

The link above takes you to the decision making and change control process.  It is also the home of the decision/change log.

 


 

2.1.6: Communications Plan

The link above takes you to the Communication Plan.  It also contains a log of all communication.

 


 

Project Sponsors / Project Approval

Name

Title

Date

_______________________

___________________

__________

_______________________

___________________

__________

  • No labels