Child pages
  • Examples of Objectives and Deliverables Documents
Skip to end of metadata
Go to start of metadata

Penn State Projects

VMHosting Redesign Project

Objectives
1Expected benefits, outcomes, improvements 
Deliverables
2Tangible outputs or products that will enable us to achieve the objectives
Increase sustainability
  • New hardware will improve our green footprint, e.g., less power usage.
  • Servers being maintained locally within units will be virtualized in the data center.
  • Metrics will show reduction of BTU, power consumption, etc.
Move towards virtualization
  • A demonstrated stable VM infrastructure will result in buy-in from potential customers, stakeholders.
  • Eliminate physical hardware maintained by customers
  • Services, including storage, will run on a common platform
Consolidate with Data Center space
  • ET, ES, DLT, CSS, will be consolidated into new SaS VMHosting.
Achieve manpower-, resource-, and time-savings by using automation
  • Customers will have a self-service portal, reducing support time and effort.
  • Automation scripts will handle the majority of tasks: Provisioning container, OS, etc.
  • Will reduce time to delivery.
  • Will result in better configuration management.
  • Documented procedures will help to ensure consistency, use of best practices.
Implement increased security
  • VMs will adhere to minimum SOS security baseline: Scanning, etc.
Implement increased standardization
  • Will define what is standard for container:
    - What is included
    - What is optional
    - What is a no-go
  • A relatively small selection of choices will make the service much more feasible to manage and support.
  • Standardization will make the service much more scalable.
Virtualization allows us to be more dynamic:
  • Backup and recovery easier
  • Movement to Cloud easier
  • Will provide detailed internal and end-user documentation for backup and recovery of VMs and files, snapshots.
  • Will offer backup and recovery solutions at VM and file level
  • Standardized and automated virtual environments will support this ability to be dynamic.
Manage service professionally, with emphasis on retaining customers

This will will include:

  • A clear service definition outlining what components are, and are not, provided
  • A highly usable, accessible, customer-friendly web interface that includes a service landing page containing details on the service, service-request forms, a self-service portal, help/support links, and other information for customers and end users
  • A pricing model
  • Dedicated system administration
  • End-user support, documentation, and training
  • Entries in the SaS and ITS service catalogs
  • Regularly updated service-level agreements (SLAs)
  • A marketing and communications plan to ensure clear communication about the service transition and the new service
Use Platform As A Service (PAAS) service-delivery model
  • VM instances will include an operating system and a stack that addresses database and web-development needs along with other requirements. (FUTURE PHASE)
Measure efficiencies gained with automation, standardization etc.
  • Will define appropriate metrics and how to gather them.
  • Will gather metrics on current (old) service as well as the new service for purposes of comparison.
Develop processes and procedures that can be used for other projects and services as well as this one

This will include:

  • Developing internal documentation
  • Creating process and document templates

1Objectives are identified in the Business Case and the Product Vision. Objectives should begin with a strong verb, e.g, Save time and resources by using automation. Do not confuse Objectives and Goals. Goals are more general and are identified in the Product Vision. Objectives are more particular and are about how to meet the Goals.

2Deliverables should result in at least one of the following outcomes:

  • Increased efficiency 
  • Cost savings
  • Increased revenue
  • Value for the customer

Software Licensing Repository Setup Project

Objectives
1Expected benefits , outcomes, improvements 
Deliverables
2Tangible outputs or products that will enable us to achieve the objectives

Provide Education and Support Resources

  • Vendor liaison
  • Knowledge base articles
  • List of available software
  • Contract repository
  • Communities of practice
  • On-site training
  • In-house experts
  • Stewards

Create a Strategic Advantage

  • Understanding of the current state of software usage 
  • Cost savings
  • Inform software acquisitions
  • Database of software information
  • Central repository
  • Standardized reporting
  • Custom reporting
  • Real-time license utilization
  • Known ownership data for negotiations
  • Tool with varying levels of access based on role

Ensure Legal Compliance

  • Contractual requirements
  • Reduced audit risk
  • Reduced procurement lead time

Reduce Redundant Resources

  • Common policy/process
  • Productive workforce
  • Software contract professionals (Software @ Penn State)
  • Increased awareness at unit level
  • Software Stewards
  • Gauge interest in new titles
Authorize the Service
  • Service charter
Make the Project and Service Visible to the Portfolio
  • Service portfolio record
Define the Service (so we can build and validate it)
  • Service Design Package
Promote Awareness of the Service
  • Service Catalog entry
  • Steward education
  • Continuous marketing and communications

1Objectives are identified in the Business Case and the Product Vision. Objectives should begin with a strong verb, e.g, Save time and resources by using automation. Do not confuse Objectives and Goals. Goals are more general and are identified in the Product Vision. Objectives are more particular and are about how to meet the Goals.

2Deliverables should result in at least one of the following Outcomes:

  • Increased efficiency 
  • Cost savings
  • Increased revenue
  • Value for the customer

Other Examples

 

  • No labels