Control Theory Overview
Unlike most other theories of personal motivation, Control Theory has the distinct characteristic of being derived from the study of mechanical processes. The modern control theory originated with Norbet Wiener's 1948 Cybernetics, though it conceptually dates back to Plato. Initially this theory was applied to physical systems, however, it can also be applied to human behavior. This theory connects multiple disciplines such as anthropology, biology, electrical engineering, mathematics, neurophysiology, and psychology. It is able to link these fields together by describing how separate systems are able to function as a whole. Control theory breaks down each system into specific pieces and studies the relationships and connections between them. In order for the control theory to be applicable to humans, it is necessary to show that there are direct similarities between both the concepts associated with machines and the concepts which we can associate with humans. Control Theory assumes several things; the first assumption is that human beings are a system in and of themselves. The second assumption is that society is also a system and the third is that systems are self-regulating (PSU WC L.9, 2014, p.2). It is also important to note that control theory is both a cognitive and emotional theory. The cognitive aspects involve the transmission of information and it's processing from the different parts of the feedback loop, while the emotional aspects of the theory involve the evaluation of progress through the feedback loop (Redmond, 2012). For instance, if someone achieves their goal and is praised during feedback, they will then experience pride or happiness. However, if they receive negative feedback, they will experience something such as shame (PSU WC L.9, 2014, p.5).
While this overview offers a simplistic look at the genesis of control theory, the application of the theory is actually quite complex. Therefore, it is important to outline and review the components in detail in order to achieve a greater understanding as well as to be able to apply the theory in useful and relevant ways.
The following video provides explanation to Control.
(Marketing Man's YouTube Channel, 2013)
History Of Control Theory
In the 1950's and 60's problems were emerging in the field of engineering and economics that were not covered in any existing theories (Kalman, 2015.) Eventually these other theories were adjusted and the new idea of the control theory emerged. Control theory has always existed from the use of water mills in Greece starting in the third century to the current use of wind mills in California. Control theory is not just used in engineering, it also relates to business by learning ways to streamline or optimize processes. While control theory is based in mathematics, it can be applied to organizations by using surveys or determining when performance-relevant information registers the sensor determining the control (Sanderlands, Glynn, Larson, 1991.) When the information is processed and checked against what memory has stored, the decision receptors adjust the goal based on the information gathered. Evidence of control theory can be observed since life existed, but was more recently given a name and an an equation to make determinations on behaviors in the environment.
Assumptions of Control Theory
Control Theory assumes several things, the first is that human beings are a system in and of themselves, and the second is that society is also a system. From those assumptions, the systems can be broken down into their smaller components and the relationship between those components can be understood as individual pieces, but also in relation to one another, and as an entire system. The next major assumption is that systems are self-regulating; meaning that people and the organizations that they belong to, will behave in ways that aim to reestablish an equilibrium in the system when change occurs (PSU WC 2015). People behave according to their basic needs, and when the needs of an employee align with organizational demands/standards, the desired behavior is achieved (Luria 2008).
Analyzing Control Theory: Comparisons and Core Components
Control Theory can be quite difficult to understand in a theoretical sense and attempting to use it to analyze, or in applying it to real-world situations, is equally complicated. The basic idea is that people seek feedback and then set goals based on that feedback. Control theory does share some commonality with goal setting theory, but this commonality is a double-edged sword: it can help one to link easily understood concepts with the more complex aspects of Control Theory, but it can also cause confusion over the need or use for Control Theory in the first place. Also, the jargon found in Control Theory that is largely absent in other similar theories may serve as a source of confusion. Furthermore, even though Control Theory seems similar to goal setting theory, many proponents of the latter, namely Locke, Latham, and Bandura, have expressed that control theory is far too mechanistic to be applied to humans (PSU WC L.9, 2014, p.6). When analyzing Control Theory, it is helpful to be mindful of the similarities, but one should also approach the linking of concepts, terms, or theory components with caution as they may cause more confusion than the benefit such comparisons create. Control Theory is a theory in and of itself, not simply Goal Setting Theory 2.0.
- Feedback Loop: There are four basic elements of the feedback loop: Sensors, Referent Standards, Comparators, and Effectors. Borrowing from Locke (1991), an effective way to comprehend the feedback loop is to envision the elements as components of a thermostat that controls the temperature of a room. (See figure 9.1 below)
- Sensor (Thermometer): The sensor detects the current environment (e.g. a room’s temperature). Sensors can include input from any of an individual's senses, such as hearing or sight, as well as cognitive inputs (mentally assessing an abstract principle such as a letter grade on an exam). The sensor puts the feedback loop into motion.
- Referent Standard (Desired temperature set by thermostat): The referent standard is a goal (desired temperature) or benchmark and it is this goal, which is compared to the Sensor (the current environment, in this case, room temperature) through the use of the comparator.
- Comparator (Comparing mechanism): The comparator is the mechanism that is used to compare the current environment (room temperature) based on Sensor input to the goal or Referent Standard (desired room temperature).
- Effector (Furnace or air conditioner unit): If the comparator detects a discrepancy between the current environment and the referent standard, the effector is invoked to reduce the discrepancy. For example, if the room temperature is too warm, the furnace may shut down and stop heating the air until the temperature falls. If the air is very far above the desired temperature, the air conditioner may be activated to reduce the temperature more quickly instead.
- Retirement: Retirement is the state of equilibrium achieved when one’s efforts produce results that match up to their goals. In other words, when one’s sensor detects a level of performance or condition that meets the referent standard during the comparator phase, no effector action is needed. The individual can simply maintain the extent, duration, condition or sequence of present action in order to maintain the desired level of performance. In circumstances where one’s sensor never meets the referent standard, continuous effector action will be required and retirement cannot be achieved. One must either persist along this path with repeated attempts to alter their behavior to meet the goal or reform the goal itself to a more reasonable level so that retirement can be achieved.
Another way to examine the components of the feedback loop might be to consider a laborer who works on a quota system of output. In this example the worker learns from his supervisor (input to sensor) that his quota is ten widgets per hour (referent standard). The worker evaluates his current output and finds that he has produced only five widgets (comparator). The worker will then make the adjustment to his work pace, and work faster or take fewer breaks to produce the additional widgets (effector) and achieve the goal of ten (retirement).
Open Loop versus Close Loop Control Systems
- Open Loop: An open loop control system has no feedback and requires the input to return to zero before the output will return to zero. This results in the controller not being able to compensate for changes that could occur. An open loop control system is only using the current state of its system.
- EXAMPLE: A computerized sprinkler system that is programmed to start and end at certain time periods throughout the day. The sprinkler system does not adjust to any other elements and runs rain or shine.
- Closed Loop: A closed loop control system is self-adjusting. Data does not only flow one way, but rather back and forth; allowing for any adjustments which need to be made to take place. A sensor monitors the output and sends the information (data collected) to the controller. This adjusts the main control to get the preferred output.
- EXAMPLE: An example of a closed loop control system would be the same computerized sprinkler system with a few modifications. Adjustments in this case would be the addition of a weather station and field sensors that would control water output depending upon need for a particular area. In this closed loop control system, a rainfall event would trigger the field sensors to send a signal to the weather station which would then tell the computer that rainfall was received and the computer should not turn on the system.
- Note another example below, that of a heater system.
- Below is a video presentation that further describes both open and closed loop systems:
<iframe width="560" height="315" src="//www.youtube.com/embed/O-OqgFE9SD4" frameborder="0" allowfullscreen></iframe>
Illustration A: The Feedback Loop
Integrated Control Theory
Klein (1989) explains that integrated control theory adds cognitive communication between the comparator and the effector. Further, it is communication between the two (comparator and effector), which show that in humans the sensor, standards, or effector is not a set portion. Provided below is an overview of the components of the integrated control theory model. (See figure 9.2)
- Goal (Referent standard): Is the desired set point (standard) one would like to achieve.
- Behavior (Effector): This is the action taken to decrease the discrepancy between the information perceived and the goal.
- Performance: According to Klein (1989), performance is only partially determined by the behavior of the participant. It is further defined by goal difficulty and specificity (PSU WC L.6, 2014, p.4-5).
- Feedback (Sensor): Ashford and Cummings (1983) explain that feedback is data attained from the performance behavior, and indicates if the goal was met. Feedback can be either positive or negative, and is typically provided only upon task completion. Perception of feedback can be conscious or unconscious depending on the situation and the type of feedback.
- Comparator: This is consistent in both models. No matter where it originates, nor how it is synthesized, when one receives feedback, one will proof it in contrast to the original goal; this is done by a psychological evolution exhibited in the comparator. This process can inform the individual, based on the information available, such as: If one is ahead of pace for the set goal, behind the pace for the set goal, or on pace for the set goal.
- Error: If the individual finds him/herself on pace (no error), the individual will likely continue the previous behavior. If an error is perceived, the individual will evolve their behavior to illicit a change in output, there by correcting the perceived error. This response can occur unconsciously (Figure 9.2, component number 8).
- Unconscious Scripted Response: Klein (1989) suggests that scripts are helpful in attaining goals but that attention to the demands of goals can undermine performance. Scripts can comprise many complex tasks and the script may even include previously encountered problems. If presented with a new problem, there can be an interruption in the script. This may force an individual back into a conscious, planning state.
- Attributional Search: This is where individuals attribute their progress or lack of progress toward a goal (Klein, 1989). If someone attributes success to experience, his/her outcome would increase. If an individual attributes their success to luck, the opposite would occur.
- Subjective Expected Utility of Goal Attainment: People are more likely to stay committed to a goal when their expectancy of attaining the goal and value placed on the goal are both high (Klein, 1989)
- Individual and Situational Characteristics: Influencing the expected utility of goal attainment are an individual and situational circumstances (Klein, 1989). This is where factors such as one's experiences, needs or reward structure would influence the outcome.
- Goal Choice and Cognitive Change: "Based on the likelihood individuals perceive of attaining their goals, they may make cognitive changes such as "changes in goal commitment, changes in the level of the goal, or changes in the goal itself" (Klein, 1989). Generally, the individual will migrate in the direction of the greatest subjective expected utility. People enjoy successfully attaining and achieving their goals therefore they will make necessary changes to achieve that feeling of success.
- Behavior Change: Given all of the components above, individuals are able to change the intensity of their effort or the direction of their behavior. This can be considered the main goal of the entire Control Theory.
Illustration B: Integrated Control Theory
The GAP-ACT model is based on William T. Powers’ Perceptual Control Theory (PCT), which is a closed loop view consistent with Basic Control Theory and Integrated Control Theory (Nickols, 2010). PCT states that an organism generates actions that effect the environment around them; in an attempt which creates, or changes, the experience in a way desired or attended by the organisms (Powers, 1998). The key components of GAP-Act are:
Goal (G): Desired outcome that is to be achieved
Perception (P): Perceived actual or current standards
Discrepancy (d): Any difference between the goal condition and perceived condition, which constitutes a gap
Action (A): Course taken to close the gap produced between goal condition and perceived condition.
Circumstances/Conditions (C): Outside factors that disturb, hinder, impede, or offset our best efforts to influence the target. These outside factors may have a positive or negative influence on the outcome of the action taken towards a target (Nickols, 2012).
Target (T): Target variable that is sought to be controlled
Interventions (i): Actual actions taken to affect the target in ways that reduce or eliminate the discrepancy between goal conditions and perceived conditions.
Feedback (f): Perceptions of the target in which influences additional action to satisfy any remaining discrepancies (Nickols, 2010). Feedback is shown as a dotted line that may or may not contain the designator.
In the GAP-ACT model outside forces (Conditions) are accounted for; that is an additional aspect from some of the other models utilizing Control Theory. Management plays many parts in the cycle(s) of this model which include assisting in setting goals, allocating resources, establishing priorities, monitoring accomplishments, and overall influencing of performance (Nickols, 2010).
Strengths and Weaknesses of Control Theory
One of the premises of Control Theory is that all human beings have six basic internal needs:
- To survive
- To have power
- To belong and to be accepted by others
- To have importance
- To have freedom and independence
- To have fun
The major strength of control theory is that the six needs apply to everyone. These six basic needs do not emphasize how different we are but rather how similar we are to one another (Glasser, 1999). On the premise that we all have the six basic internal needs, there are some needs more profound than others. Therefore, this makes this theory applicable to most people, even more so than that of the goal setting theory. All people have the will to survive (why else would you struggle to reach the surface of a swimming pool when you are out of breath), and in today's society, especially in this country, we all have the basic need for the freedom and independence.
Secondly, the Control Theory’s base assumes people look for feedback on their actions. If the feedback is positive, the goals are positive and in turn that can make for a simple and flourishing conclusion. This is a very practical theory to utilize in the workplace because of its relatively simple concept of how feedback influences employees’ goals. In turn this may lead to retirement of those goals. The Control Theory is similar to the Goal Setting Theory, which is one of the most popular and utilized theories of motivation in the modern day workplace. Our goals and behaviors can be adjusted based on our experience and this in turn shapes our motivation. This can strengthen an individual’s present skill level and can be very beneficial to the employee and employer (PSU WC L.9, 2014, p.7).
Like the second strength, the fact that people look for feedback on their actions can also be a weakness. If the feedback is negative the individuals involved may become discouraged. This in turn would cause both motivation and productivity to decrease.
Because the Control Theory tries to break down individuals, but also groups of people, one of the major weaknesses of the control theory is that different cultures do not always embrace this theory. There is a concern in the workplace that people of different beliefs could rebel against this kind of diversity. In many parts of the world, it is common that people of different class, sex, and religion are segregated from each other. They do not believe that all human beings deserve the same treatment or respect. Some cultures are also authoritarian in nature and the idea of group meetings is a concept that they do not embrace (Carver & Shreier, 1981).
Another weakness is that the control theory grounds itself in mechanics and does not take into account that humans are not mechanical objects. Therefore, the theory meets considerable resistance among theorists who have examined it. Big names such as Locke and Bandura have spoken out against it and so it makes it that much more difficult for others to get past. More tests need to be done that relate to human motivation to get beyond the stigma to see if it really does or does not have relevance for Psychology (PSU WC L.9, 2014, p.8). In organizational settings there has only been minimal research conducted. The control theory did not fare well when evaluating the feedback process from supervisors on their subordinates' behaviors (Carver & Shreier, 1981).
The control theory offers a more diverse perspective on human behavior and motivation than most other constructs of motivation. However, the control theory does not ask WHY employees behave in a certain way. Rather, this theory looks to explain why most do NOT act in a certain way. In other words, why do most people the majority of the time act in a socially correct way for any given situation? The primary schema or driving force behind control theory is doing and thinking (Glasser, 1999). Glasser (1999) explains that external events do not control individuals. He states that, "nothing we do is caused by what happens outside of us. If we believe that what we do is caused by forces outside of us, we are acting like dead machines, not living people." One must take responsibility for one's actions.
Link Between Goals and Behaviors
Goals and behaviors go hand in hand when considering the control theory. While the control theory incorporates self-established goals, the selection of the initial goals can be affected by four other sources. The sources can be direct influences from other people, past performance, higher objectives after achieving smaller goals, and social comparison (Campion & Lord, 1982). Note again the similarities between the control theory and goal setting theory. While on one hand the goal setting theory states that individuals will use set goals to motivate themselves in order to achieve such, the control theory has a cognitive element composed of goals, as well as, an effective element that lead to a prescribed behavior aimed at reducing discrepancies that may hinder attainment of the goal (Klein, 1989). For example, an individual establishes a goal of getting to work ten minutes earlier every day; due to receiving an evaluation indicating a consistent morning tardiness problem. The individual may set a goal of arriving to work on time by leaving home earlier, which would alleviate possible discrepancies in achieving the goal. The individual might choose to set the alarm clock 10 minutes earlier, which is modifying early morning behaviors in order to reach the goal of getting to work early. When considering goals and behaviors linked by control theory, it is important to remember that the goal comes before the behavior. Most people would not change their behavior pattern and set the alarm clock ten minutes early for no particular reason.
Goals and behaviors do not only go hand in hand unless they are directly related since the theory states that “goal setting increases performance in a couple of ways” (Locke & Latham, 1985). A person’s goal is the driving force of their behavior- particular goals direct attention towards the task at hand and then it mobilizes your efforts of achieving those goals as a direct consequence of your behavior. If a goal is set in order to increase wealth and/or happiness, you immediately will start to change your behavior to what may be necessary in order to allow you to achieve your goal of increasing your wealth and happiness. Since goals are powerful motivators, you will be focused on making changes to your behavior. Locke (1960) stated “according to goal setting theory and research, the more difficult and specific the goals, the more concentrated the effort in pursuing behavior to achieve them. Challenging goals channel behavior and the more specific the direction of this behavior the more motivation to attain the goals.”
It is also important to note that the behavior in the given example is behavior that the individual chooses to control or regulate in order to reduce discrepancies in reaching the goal and it does not result from external influences (Klein, 1989). Consider the example of an individual setting the goal of getting to work ten minutes early.
In this example, the employee could reduce discrepancies in reaching the goal either by leaving 10 minutes earlier, or by driving at a faster rate. Both choices allow the employee to modify behavior, and it is the employee’s choice as to which behavior is preferred to reach the goal of getting to work on time.
The employer chose to correct the tardiness problem with a controlling mechanism (poor evaluation) in hopes of reducing the employee’s tardiness behavior. The employee saw enough value in reducing the tardiness to avoid possible punishment for being consistently late. The employee did not establish the goal of getting to work early and did not change his/her behavior to reduce the lateness discrepancy until the employer used a controlling mechanism such as a poor evaluation. The input from the employer caused the employee to select an initial goal- to be on time to work. The employee will probably continue getting to work early as long as the controlling mechanism continues to exist. If the company stopped evaluating the employee or if a new manager did not emphasize tardiness as a problem, then the employee may end the behavior of getting to work early because the goal no longer has a high level of importance once the control mechanism no longer exists. When feedback is missing, such as if the company stopped evaluating employee tardiness, then no error would be detected and no response aimed at reducing the discrepancy between current status and desired goal would occur (Campion & Lord, 1982).
The Feedback Loop and Goal-Setting
Based on the information presented above, we can see that there is a clear relationship between the feedback loop in control theory and the goal-setting theory. As an example: an employee was notified that they had a tardiness issue (sensor), evaluated what it would take to avoid being tardy (comparator) and make it to work on time (referent standard), and thus decided that they should wake up or leave 10 minutes earlier each day (effector). In this scenario, the employee has not only used the feedback loop of control theory to influence their behavior, they have set a goal to leave for work earlier and are now motivated to hit the target of being at work early and on time daily.
Rarely are individuals only working toward attaining a singular independent goal; life often requires the task of attaining multiple goals in the same time frame (Campion & Lord,1982). Getting to work early may be the end goal for the employee, but it may require several sub-goals and other behavior modifications in hopes of successfully reducing the discrepancy of the control loop. Multiple control loops, with goals and behavior changes, take effect so the employee reaches the main goal of getting to work early. Utilizing both the control theory and goal-setting can assist individuals in reducing discrepancies and in meeting their goals.
Something to think about
One's own goals ultimately have an effect on one's own behavior. However, it has also been brought forth that intentions are not necessarily translated into behaviors and that behaviors, reflecting the magnitude and direction of effort, are but partial determinants of performance. (Ajzen & Fishbein, 1997)
Control Theory Research
Prior to Klein’s work in the late 1980s of codifying the tenets of control theory as related to organizational motivation, research was conducted using many of the important concepts found in control theory. In 1977, Miriam Erez, at the University of Maryland, conducted a study hypothesizing that “feedback and goals would be interactively related to performance” and that said feedback would facilitate and enhance the individual goal setting and goal setting-performance relationship. In contrast to prior research findings, Erez focused her work on proving that knowledge of achievements and scores would be a necessary condition for goal setting and motivation. The study results were statistically significant in finding a correlation between the subjects provided feedback and their ability to set goals and perform better. In fact, the “results indicated that the variance in goal setting and performance were significantly higher” (Erez, 1977) in the group receiving their feedback scores versus the group that did not. Erez’s research findings were an early pioneer for the basic elements of the development of control theory. Since Erez, there have been several research studies on the pros and cons of control theory, but few empirical studies to determine the true scientific value of the theory.
Results of Control Theory and work environment perception, (Hollenbeck, 1989)
It was determined the relationship between both the perceptions of negative discrepancies and negative outcomes on both job satisfaction and organizational commitment, by theorizing that feedback was not a necessary component for motivation. The type of feedback and one’s ability to meet the referent standard (goal) was crucial to his/her job satisfaction (retirement state) and one's ability to continue to be committed to their work.
| Supports the theory that “work attitudes are a function of discrepancies between what one is perceiving and what one’s standards are” (Hollenbeck, 1977). Workers with high focus on negative expectations or their belief that they failed to meet a goal did negatively affect their attitudes and level of motivations.|
The theory lacks a positive correlation “that perceived discrepancies would elicit stronger affective/behavioral reactions from high self-focused individuals” versus those that were less self-focused.
The results disputed the claim that control theory would predict the behavior of the worker's performance based upon having received feedback.
The findings concluded that no evidence existed on an “effect of goal specificity on supervisor feedback” (Sandelands et al., 1991).
The researchers believed their findings to be inconsistent with control theory in that supervisors provided inconsistent feedback based upon what the performance meant versus the role of the subordinate in the performance.
Despite findings in contrast with control theory, the authors conclude their paper with the idea that control theory should be preserved, as the findings of their research could have some inconsistencies in its ability to be generalized. Further, the authors recognized that the subjects could have taken their initial goals beyond the initial research, which may have supported why goal specificity was not found as related to feedback (Sandelands et al., 1991).
Snell (1992) conducted a study connecting “behavior control to work flow integration”, or control theory, to overall execution of human resource management control systems, particularly the input and output. Ouchi and Maguire determined that before an organization can have behavior control they must be aware of the cause-effect knowledge within human resource management control systems.
| A Bureaucratic, strict organizational framework is to the point and effectively monitors the actions of subordinates|
Too close of supervision from superiors can create rigidity and cost both money and time
Behavior control assumes superiors are aware of “cause-effect relations”, or the steps subordinates take to reach the results they want to achieve
When there is a lack of this “cause-effect” knowledge superiors become unable to communicate what they need to subordinates in order to achieve goals
While it seems bureaucratic type controls are used less when organizations can afford greater technology, more research needs to be conducted on control theory within human resource management
Its heuristic framework helped determine key variables when dealing with organizational knowledge. This was vital because some variables are more constraining than others.
By using control to monitor behaviors and outcomes, management can better regulate the efficiency and effectiveness of overall team performance.
Results of Controlling for Quality: Climate, Leadership, and Behavior (Luria, 2008)
Hypothesis 1 specifies that employees will contravene quality procedures. On average, about one quarter of the observed employees behaved against company regulations, which differs significantly from 0. These results support the prediction of effort aversion and melioration bias.
Hypothesis 2 specifics that group quality climate level will negatively correlate with quality-damaging behaviors. Using linear regression, group quality climate negatively correlated with undesirable quality-related behaviors in the group. These correlations offer empirical validity to the concept of quality climate by predicting quality behaviors.
Hypothesis 3 specifies that leadership correlate negatively with eating on the job and other quality-damaging behaviors. The results supported the claim that transformation leadership is related to quality.
Finally, the idea that by being responsible for individual behavior and not being controlled by outside forces (or one’s past) provides an environment for positive behavior change and movement toward not only acceptance, but also the embracing of diversity. Despite not having gained widespread acceptance as a predictive model for human action, Control Theory offers some benefits when applied to a workplace setting. The bottom line is that more studies need to be introduced that test this theory, which has already proven effective in the realms of engineering and physics, in the realm of human motivation. (Redmond, 2011)
Teacher Adoption of Technology: A Perceptual Control Theory Perspective
A study conducted by Zhao and Cziko tried to explain the use/lack of use of technology in the classroom as well as ways in which the incorporation of technology can be increased and accepted by the teachers based on the concept of the Control Theory- the PCT is the framework they used. Teachers in the classroom center this study on three conditions that affect and determine the use of technology, and these conditions are:
- The teacher must believe that technology can more effectively meet a higher-level goal than what has been used
- The teacher must believe that using technology will not cause disturbances to other higher-level goals that the he or she thinks are more important than the one being maintained.
- The teacher must believe that he or she has or will have sufficient ability and resources to use technology.
Some teachers feel the use of technology in the classroom is extremely beneficial; others see it as nonessential and don't improve nor make the learning process any easier. PCT maintains the assumptions that human beings will try to keep their perception and reference conditions in balance, so if a teacher sees technology as unimportant, then they won't use it or will fight against using it. The opposite is true for teachers who seen technology in the classroom as beneficial. This study also expresses the importance of the interdependence of both the perception (input) and behavior (output), and that they both drive and affect one another. This means that both perceptions influence response and the different responses influence future perceptions. Therefore, the perception of technology needs to change for the teachers in order for their behaviors to change. Their goals in the educational atmosphere need to match up with the use of technology in order for the use to be increased, because based on the Control Theory, the decrease or elimination of a discrepancy between the goal and the standard is the main goal/motivation of the theory.
Findings and continued studies of this concept of technology in the classroom have a number of practical implications on a number of levels. This study and the use of the PCT focuses on the individual rather than group, the perceived rather than the objective, and the motivation rather than the skills. While control theory may focus on the more inhuman aspects of control, this tweaked theory adds the human and subjective side to it, which helps drastically improves its' possibilities for implementation.
Application of Control Theory in the Workplace
Control theory has shown multiple applications in the workplace. To increase employee performance, managers need to ensure that employees have specific and challenging goals, which result in better performance than ambiguous goals (Campion & Lord, 1982). Ambiguous goals such as “do your best” or “try harder” provide no good comparative standard and direct feedback (Campion & Lord, 1982). Without a specific standard and clear feedback, an employee will not be able to recognize errors and then will not engage in behavior changes that improve performance.
Theoretical statements by R. G. Lord and P. J. Hanges (1987) and by C. S. Carver and M. F. Scheier (1981) suggest that supervision in the workplace can be analyzed as a control system made up of supervisors and subordinates. Management by Objectives (MBO) programs can also utilize Control Theory “to describe and organize the feedback loop between managers, their subordinates, and the tasks they are accomplishing as a team, as that team is a social network” (PSU WC L.9, 2014, p.8). Control theory emphasizes that people continually seek feedback (PSU WC L.9, 2014, p.3). Therefore you will see the control theory applied in areas of evaluation, weekly check-ins, and team meetings.
Workplace applications of control theory also arise when focusing on other control mechanisms that may factor into the “system” such as social control, social climate, and cultural changes. Control theory has also been used in human resource management where they use behavior control, output controls, and input controls to affect behavior and work performance.
According to Snell (1992), a major benefit with output control provides for lower level consideration, but it still affords encouragement and obligation, which enhance the employer. Further, it also allows lower level employees the ability to change their behavior and engage in the occasion, and bypass any hazards, which come up. Input Controls are used to affect the quality of work through inputting information such as training. Snell (1992) also believes, that an asset of input control is it aids is the determent of conduct issues. To that end he advises to use caution when conducting manning and education sessions, as these can help stop anomalies that otherwise would be hopeless to fix at a later time.
Finally, the recent study by Maruping, Venkatesh, and Agarwal (2009) discussed in the previous section is a great example of control theory being applied to the workplace. They compared control theory and agile methodology when managing software development teams (2009). The study indicated that the project managers needed to take into consideration first, what was the context of the project being worked on, and second, base their level of control on the needs of the development team (2009). It also mentioned that the steps needed to be taken by software development teams often require a sense of flexibility from all involved (2009). This being said, the study made note that project managers are encouraged to offer autonomy to the development teams so they can use their best judgment on appropriate methods for carrying out project. Results of the study determined that it is important for project managers of software development teams to be agile in their management approaches (2009). This is because software development teams' main goal is outcomes and if these individuals have to be conscious of controlled steps and procedures set in place by management, they may loss site of their overall objective (2009). While more research will be beneficial, these conclusions could be extended to development teams in other industries.
Cultural (Societal) Differences
It is also worthy to note that despite the way differences in culture seem to affect the acceptance of control theory, research suggests that international organizations striving for improved organizational knowledge have encountered emotional, cultural, mental, and cognitive barriers. Scholars have turned to the control theory for ways of overcoming these barriers, within multinational corporations, in hopes of advancing organizational knowledge (Foss, 2006).
Ajzen, I., & Fishbein, M. (1997). Attitude-behavior relations: Theoretical analysis and review of empirical research. Psychological Bulletin, 84, 888-918.
Ashford, S. J., & Cummings, L. L. (1983). Feedback as an individual resource: Personal strategies of creating information. Organizational Behavior and Human
Performance, 32 (3), 370-398.
Brian Douglas’s Youtube Channel. (2013, October 26th) Control Systems Lectures-ClosedLoopControl. Retrieved from http://www.youtube.com/watch?v=O-OqgFE9SD4
Campion, M. A., & Lord, R. G. (1982). A control systems conceptualization of the goal-setting and changing process: Organizational Behavior and Human Performance,
30 (2), 265-287.
Carver, C. S., & Schreier, M. F. (1981). Attention and self-regulation: A control theory approach to human behavior. New York: Springer-Verlag.
Erez, M. (1977). Feedback: A necessary condition for the goal setting performance relationship. Journal of Applied Psychology, 62 (5), 624-627.
Foss, N. J. (2006). Knowledge and organization in the theory of the multinational corporation: Some foundational issues. Journal of Management and Governance, 10 (1), 3-20.
Glasser, W., (1999). Choice theory: A new psychology of personal freedom. New York: Harper Collins.
Hollenbeck, J. (1989). Control theory and the perception of work environments: The effects of focus and attention on affective and behavioral reactions at work.
Organizational Behavior and Human Decision Processes, 43 (3), 406-430.
Kaulman, R (2015) Control Theory: Mathematics Encyclopedia Britannica WEB Retrieved from http://www.britannica.com/EBchecked/topic/135499/control-theory
Klein, H. J. (1989). An integrated control theory model of work motivation. The Academy of Management Review, 14 (2), 150-172.
Locke, E. A. (1991). Goal theory vs. control theory: Contrasting approaches to understanding work. Motivation and Emotion, 15 (1), 9-28.
Loop Break Detection [Illustration]. (2000). Retrieved October 25, 2014, from http://www.nphheaters.com/technical/din_letter.htm
Lord, R. G. & Hanges, P. J. (1987). A control system model of organizational motivation:Theoretical and applied implications. Behavioral Science, 32, 161-178.
Luria, G. (2008). Controlling for Quality: Climate, Leadership, and Behavior_. The Quality Management Journal, 15,_ 27-41.
Marketing Man's Youtube Channel. (2013, March 16). Management-IntrotoControl-#31.mp4. Retrieved from http://www.youtube.com/watch?feature=player_embedded&v=ZgY1hdI0b3o
Maruping, L. M., Venkatesh, V., & Agarwal, R. (2009). A control theory perspective on agile methodology use and changing user requirements. Information Systems
Research, 20 (3), 377-399.
Nickols F. W. (2010). The GAP-ACT Model. Distance Consulting LLC.
Nickols F. W. (2012). A control Theory View of Human Performance in the Workplace: People as “Living Control Systems”. Distance Consulting LLC.
Powers W. T. (1998). Making Sense of Behavior: The Meaning of Control. Benchmark Publications: New Caanan, CT.
Redmond, B. (2012). PSYCH 484, Lesson 9: Control Theory: How do I regulate my behavior? https://courses.worldcampus.psu.edu/fa12/psych484/001/content/lesson09/lesson09_01.html
Sandelands, L., Glynn, M. A., & Larson, J. R. (1991). Control theory and social behavior in the workplace. Human Relations, 44 (10), 1107-1130.
Snell, S. A. (1992). Control theory in strategic human resource management: The mediating effect of administrative information. Academy of Management Journal, 35(2),
The Pennsylvania State University. (2011). Lesson 6: Goal setting theory: what am I trying to achieve in my work? Work Attitudes and Motivation. World Campus.
The Pennsylvania State University. (2011). Lesson 9: Control theory: how do I regulate my behavior? Work Attitudes and Motivation. World Campus